Major engineering work between Newcastle and York on Saturday 21 and Sunday 22 March
Due to major planned engineering work, there will no trains to or from Durham station on these dates. Please plan ahead and allow extra time for your journey. Rail replacement coaches will depart from the bus stop at the front of the station and can be accessed from platform 1. Signs and posters will guide you to the bus stop. If you require any assistance, please speak to a member of station staff.
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Nestled amongst the picturesque River Wear, and overlooking Durham’s iconic cathedral, not only is Durham Station one of the UK’s most attractive stations to journey in to, but it is also brilliantly well-connected to the city centre.
This historic city is a firm favourite amongst tourists, which means the station is always bustling with visitors. It’s also depended on by both commuters and students alike, thanks to Durham’s world-renowned university.
Durham Station is on the East Coast Main Line. It provides direct links to Newcastle, York, Leeds and Edinburgh, as well as London King’s Cross.
How to get to Durham Station
However you’re planning on travelling, getting to Durham Station is straightforward:
Looking to book your journey? Get cheap train tickets with Choo Choo - download our app, or use our website.
Address
Durham station, North Road, Durham, County Durham, DH1 4RB
Phone Number-
Parking Capacity
Up to 423 parking spaces available
Pick Up & Drop-off point Yes
Ticket Machine Yes
Staff help Yes
Monday - Thursday
06:00 - 19:30
Friday
06:00 - 20:00
Saturday
06:00 - 19:00
Sunday
08:00 - 20:00
Staff help Yes
Step-free access coverage Yes
Step-free access notes
A, Compliant step-free access to all platform(s)
Ramps for train access No
Wheelchairs Yes
Induction Loop
Induction loops are at designated listening areas
Food & Drink Yes
WiFi No
Toilets Yes
Showers No
Baby changing Yes
Shops No
ATM Yes
Cycle storage / Spaces
Yes / 58 Spaces
Sheltered cycle storage Yes
Bus Yes
Customer Services Yes
First Class Lounge No
Luggage Storage No
Lost & Found Yes
Facilities inside Durham Station
Durham station offers all the facilities you need for a comfortable journey.
This includes a staffed ticket office, which is open Monday-Friday 06:00-18:00, Saturday 07:00-17:00 and Sunday 09:00-16:00. Alternatively, there are also self-service ticket machines available throughout the station. Free public Wi-Fi is available throughout the station.
There are toilets (including accessible toilets and Changing Places facilities) plus baby changing areas available throughout the station. There’s a station café and multiple kiosks providing refreshments.
If required, step-free access, lifts and tactile paving are provided, and staff assistance is also available.
Top 8 places to go near Durham Station
If you’re planning an upcoming trip to Durham, here’s a list of our 8 favourite places to go near Durham Station:
So, whether you’re travelling for business or study, or to shape up on your historical knowledge, Durham Station ensures a seamless journey to the city.
With the Choo Choo app, you can find great-value fares for all journeys. To find the best prices on Durham Station train tickets - either to the station, or from there on to other UK destinations - search on Choo Choo.
Frequently Asked Questions
Delay Repay & Compensation
If your journey was delayed, you may be entitled to compensation. Choo Choo makes it easy to track your eligibility and process your claim.
When Can You Claim Compensation
DR15 (Delay Repay 15)
Compensation starts at 15 minutes delay
•15 - 29 min → 25% refund
•30 - 59 min → 50% refund
•60+ min → 100% refund (for that leg)
•120+ minutes → 100% Refund (for both legs)
DR30 (Delay Repay 30)
Compensation starts only at 30 minutes delay
•30 - 59 min → 50% refund
•60+ min → 100% refund
•120+ minutes → 100% Refund (for both legs)
Missed Connection
If a delay made you miss a connection, you can claim for:
•The full journey
•Or the unused portion
Downgrade or No Reserved Seat
•If you paid for First Class but sat in Standard, or
•Had no reserved seat despite paying
→You may claim a partial refund
Train Cancellation
•Full refund if you didn't travel
•Partial refund or Delay Repay if you travelled on a different train with a delay
Alternative Transport Costs
If you had to use a taxi or bus due to cancellation or disruption → You may claim a refund with a receipt by contacting the Train Operating Company at fault.
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