Which train booking app is the cheapest in the UK?

In our test of 22 routes, Choo Choo offered the best or joint-best price on 68% of journeys, with 7 outright wins with the second best only having 3 outright wins. Click here to see the test.

Does Choo Choo charge booking fees?

We don't charge a booking fee. We do however apply a 15% split saving share, which only applies when we've actually found you a saving, so you're never paying more than you should.

What is Split Ticketing?

Split ticketing means buying two or more tickets for the same journey at separate fare points. It’s legal and can reduce the total price significantly. See the National Rails explanation here.

When can I claim delay compensation?

You’re usually entitled to compensation if your train arrives 15–30 minutes late but it varies by operator. This is why Choo Choo automatically alerts you when you’re eligible, so you never miss a refund.

Is Choo Choo a legitimate UK train booking app?

Yes. Choo Choo is National Rail accredited and processes tickets through the same national systems as all major UK ticketing retailers.

Cheap train tickets to Cardiff Queen Street

Ticket Office Hours

06:00 - 22:00 Monday - Saturday

07:00 - 19:00 Sunday

Parking

No parking available

Pick Up & Drop Off

Drop-off / Pick-up point not available

Attention

The toilets are currently out of order on platforms 3 and 4 at Cardiff Queen Street station.

Attention

Travelling to Cardiff, Valleys, or Vale of Glamorgan stations after the Six Nations match in Cardiff on Saturday 14 March?

You will need to go to Cardiff Queen Street and travel from there.For more information, visit tfw.wales/places/events/six-nations-2026

No Booking Fees, Ever

Book your train tickets with zero extra charges-what you see is what you pay.

Split Ticket Savings

We automatically find and book split tickets to get you the cheapest possible fare on every journey.

Delay Compensation Alerts

Get notified when you’re eligible for delay compensation, see exactly how much you can claim, and go straight to the claim page.

Real-Time Travel Updates

Stay informed with instant alerts on train delays, cancellations, platform changes and rail strikes.

E-Ticket in Your Wallet

Buy e-tickets in seconds and add them directly to your phone’s wallet for a seamless travel experience.

Personalize Travel, Your Way

Save your favourite routes, add Railcards, and customise travel preferences for a smoother, smarter journey.

Trains to Cardiff Queen Street Station Details Ticket Office Opening Hours Accessibility Additional Info FAQ

Cardiff Queen Street Railway Station

Cardiff Queen Street Railway Station is one of the busiest stations in Wales and a key transport hub in central Cardiff. Located in the heart of the city, it provides important connections for commuters and visitors travelling across Cardiff and the wider South Wales region.

Direct train services run to destinations including Cardiff Bay, Caerphilly, Merthyr Tydfil, Aberdare, Treherbert and Rhymney. The station is primarily served by Transport for Wales and forms an important part of the South Wales Metro network, offering frequent local services throughout the Valleys and surrounding areas.

How to get to Cardiff Queen Street Railway Station

Bus: Numerous local bus routes stop nearby
Cycling: Cycle parking facilities are available at the station
Parking: While the station itself has limited parking, several public car parks are located within walking distance in Cardiff city centre
Taxi: Taxi services are readily available nearby

Looking to book your journey? Get cheap train tickets with Choo Choo. Download the app or search for tickets on the website.

Address
Cardiff Queen Street station, Station Terrace, Cardiff, Cardiff, CF10 4EY
Phone Number-
Parking Capacity-
Pick Up & Drop-off point No

Ticket Machine Yes
Staff help Yes

Monday - Saturday
06:00 - 22:00
Sunday
07:00 - 19:00

Staff help Yes
Step-free access coverage Yes
Step-free access notes
A, Compliant step-free access to all platform(s)
Ramps for train access No
Wheelchairs Yes
Induction Loop
Induction loops are at designated listening areas

Food & Drink No
WiFi Yes
Toilets Yes
Showers No
Baby changing Yes
Shops No
ATM No
Cycle storage / Spaces
Yes / 36 Spaces
Sheltered cycle storage No
Bus Yes
Customer Services Yes
First Class Lounge No
Luggage Storage No
Lost & Found Yes

Frequently Asked Questions

Delay Repay & Compensation

If your journey was delayed, you may be entitled to compensation. Choo Choo makes it easy to track your eligibility and process your claim.

When Can You Claim Compensation

DR15 (Delay Repay 15)

Compensation starts at 15 minutes delay

15 - 29 min → 25% refund
30 - 59 min → 50% refund
60+ min → 100% refund (for that leg)
120+ minutes → 100% Refund (for both legs)

DR30 (Delay Repay 30)

Compensation starts only at 30 minutes delay

30 - 59 min → 50% refund
60+ min → 100% refund
120+ minutes → 100% Refund (for both legs)

Missed Connection

If a delay made you miss a connection, you can claim for:

The full journey
Or the unused portion

Downgrade or No Reserved Seat

If you paid for First Class but sat in Standard, or
Had no reserved seat despite paying
You may claim a partial refund

Train Cancellation

Full refund if you didn't travel
Partial refund or Delay Repay if you travelled on a different train with a delay

Alternative Transport Costs

If you had to use a taxi or bus due to cancellation or disruption → You may claim a refund with a receipt by contacting the Train Operating Company at fault.

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From the beautiful rolling hills of The Cotswolds to the sandy beaches of Cornwall, to the bustling cities full of must-see attractions and fantastic culinary delights, England has some truly unmissable destinations, and we’re here to bring you all of them in one handy place. Explore, be inspired, and travel greener by train!

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